HM Revenue & Customs (HMRC)
HM Revenue & Customs (HMRC) VAT Online Services helpline assists with various technical and account management issues. Common reasons for calling include login difficulties, password recovery, and managing online agents. Callers may experience occasional wait times, especially during peak tax periods. The helpline uses speech recognition software, so clear communication is essential. Best times to call are typically mid-morning or early afternoon to avoid peak hours. Relay UK support is available for those unable to hear or speak on the phone. Ensure your personal details are up to date in your business tax account for a smoother experience.
Updated 4 Nov 2025
Expected outcomes
- Reset password
- Recover user ID
- Resolve login issues
- Add new users
- Manage online agents
- Check service status
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Postcode
- VAT registration number
- User ID
- Activation code
- Business tax account details
- Personal identification
Known issues
Users occasionally face login failures due to lost credentials, which can be resolved by resetting credentials via online forms or phone support. Service outages are rare but can occur, and checking the service status online is recommended before calling. If issues persist, contacting support is advised. To minimize frustration, have your VAT registration number and postcode ready, and ensure your contact details are current. Calling during off-peak hours can reduce wait times, and using online forms may offer quicker resolutions for some issues.
