Phone directory with practical calling guides
Verified phone numbers paired with practical calling guides. Check preparation requirements, expected outcomes, and known issues before making any call.
Featured guides
Updated regularly based on real calls and user feedback. Every guide includes preparation checklists, outcomes, and troubleshooting tips.
University of Leeds
The switchboard operates from Monday to Friday, 08:00-18:00, and on Saturday from 09:00-13:00. Callers often reach out for assistance with academic queries, admissions information, or to connect with specific university departments. The staff is known for being friendly and helpful, ensuring that callers are directed to the correct team for their needs. While specific wait times are not provided, calling during off-peak hours, such as early mornings or late afternoons, may result in shorter wait times.
Paragon Personal Finance Limited
Callers can inquire about personal finance products, manage their accounts, and apply for loans. The phone line is available during operating hours, though specific hours are not provided. Common reasons for calling include checking account balances, resolving payment issues, and obtaining information on loan applications. While specific wait times are not mentioned, calling during mid-morning or mid-afternoon may help avoid peak periods. The service is designed to assist with both new and existing customer queries, ensuring comprehensive support for all financial needs.
OVO Energy (SSE Energy Services)
You can inquire about tariffs, payments, and general service issues. The line is open Monday to Friday from 8am to 6pm, and Saturday from 9am to 1pm. For emergencies, support is available 24/7. Common reasons for calling include submitting meter readings, handling complaints, and reporting emergencies. Wait times can be long, especially on Tuesdays and Saturdays, so calling on Monday or Thursday mornings is recommended for shorter waits.
Wrexham Glyndwr University
You can inquire about admissions, campus facilities, events, and student support. The university also provides student advice on academic procedures, enrolment, accommodation, healthcare, ID card replacement, timetables, and graduation. Calls are accepted in both Welsh and English. While specific course inquiries require a different number, general questions are handled efficiently. The best times to call are weekdays from 08:30 to 17:00. Online chat is also available on the university's website during office hours for additional support.
Northumbrian Water Limited
You can report a leak in the street, footpath, or on private property for investigation and repair. Emergency water supply issues, like loss of water due to a leak, can also be reported for urgent response. The emergency leakline is available 24/7, ensuring immediate attention to critical problems. Online reporting is also available for non-urgent leaks. Typical wait times for a technician to be dispatched range from 1 to 5 days, depending on the severity of the issue. For the best service, call during off-peak hours, typically early mornings or late evenings.
Queen's Medical Centre
Callers can request directions, be connected to specific wards or clinics, and inquire about appointments. The phone lines are open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. It's advisable to call during off-peak hours to avoid long wait times. For specific services like audiology or appointments, having patient details ready can expedite the process. The switchboard efficiently directs calls to the relevant departments, ensuring you reach the right contact quickly.
Royal Agricultural University
This line is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Callers can expect to be redirected to specific departments as needed. While there are no specific wait times mentioned, calling during early morning hours might reduce waiting. The service is designed to assist with a wide range of queries, making it a valuable resource for prospective and current students.
University of Salford Students' Union
Students can also engage in representation activities, raise complaints or feedback, and book spaces for events. Most queries are handled by elected officers or union staff, with complaints requiring internal processes before escalation. Typically, calls are answered during operating hours, and students may need to arrange appointments for certain services. While specific wait times are not provided, contacting the union during non-peak hours may reduce wait times.
University of Bath
Common reasons for calling include inquiries about admissions, accommodation, and course details. The switchboard operates Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 13:00. It is advisable to call during these hours for prompt assistance, as after-hours support is limited. The switchboard staff can provide basic information and transfer calls to most university departments, ensuring that callers reach the right contact for their specific needs.
WM Morrison Supermarkets Limited
The service is available Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Common reasons for calling include checking order statuses, resolving complaints, and obtaining store details. Wait times can be longer during peak hours or after major promotions, so calling during off-peak times is advisable. Customers are encouraged to check the FAQs before calling to potentially resolve their issues more quickly.
University of York
Callers can get directions, department contacts, and be connected to specific staff or services. The switchboard is available during published operating hours, and it is advisable to have the department or individual's name ready for faster service. Common reasons for calling include seeking information about university services or reaching specific departments. Wait times can be longer during peak periods, such as the start of academic terms, so calling outside these times may be beneficial.
University of Warwick
Callers can inquire about directions, department contacts, and administrative details. The line also facilitates departmental transfers, connecting callers to specific departments or services. Additionally, it provides admissions information for undergraduate, postgraduate, and international students. Typically, calls are routed through an automated menu or a central switchboard operator. While specific wait times are not provided, calling during standard business hours is recommended for the best service.
Network Rail
Common reasons to call include reporting safety concerns like objects on tracks, damage at level crossings, or infrastructure faults. For general inquiries, you can request information or make complaints about services. While the helpline prioritizes safety issues, general inquiries may be redirected to online forms. Callers often experience long wait times during peak hours or major incidents, so it's advisable to call during off-peak times for quicker service.
University of Liverpool
Common reasons for calling include checking application statuses, confirming course details, and understanding eligibility criteria. The switchboard operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. While specific wait times aren't provided, calling during early morning hours may reduce wait times. The switchboard serves as the primary contact point, ensuring callers are connected to the right department or service for their needs.
HM Revenue & Customs (HMRC)
The service is available Monday to Friday from 08:00 to 18:00, excluding weekends and bank holidays. Callers often contact HMRC for help with tax returns, payment issues, and general tax advice. Wait times can be long, especially during peak tax season, but calling early in the morning or mid-week may reduce waiting periods. Automated menus are used, so listen carefully to select the correct option.
Places for People Group Support Centre
This number is primarily used for queries related to the organization's operations and insurance matters. Callers may be redirected to specific departments based on their needs. The service is available Monday to Friday during business hours. While specific wait times are not provided, calling during mid-morning or mid-afternoon might help avoid peak times. The centre serves as the main contact point for various enquiries, ensuring that callers are directed to the appropriate department for their specific concerns.
University of Glasgow Student Services Enquiry Team
You can inquire about student records, university finances, certifying letters, and transcripts. The team is available Monday to Friday from 09:00 to 16:45, with a later start at 10:00 on Tuesdays. For quick responses, it's recommended to call during mid-morning or early afternoon. Alternatively, students can submit requests online via the UofG Helpdesk, which is accessible 24/7, though responses are provided during operating hours. Self-service document production is available around the clock through MyCampus, allowing students to independently generate necessary documents.
University of Exeter
You can call to check application statuses, confirm eligibility criteria, or get directed to specific departments. The switchboard operates during regular business hours, and wait times may increase during peak periods such as admissions season. For specific academic or administrative queries, you might be redirected or advised to use email contact forms. The reception also assists visitors with information and guidance during their visit.
University Hospital Coventry Charity
Common reasons to call include making donations, setting up regular giving, and seeking guidance for fundraising activities. The charity also handles complaints and feedback regarding its activities. Calls are typically answered Monday to Friday, from 09:00 to 17:00, excluding bank holidays. For detailed or non-urgent queries, email is recommended. Wait times may vary, but calling during core hours increases the likelihood of reaching a representative.
University of Glasgow Film & Television Studies
Callers can inquire about undergraduate and postgraduate options, application procedures, and departmental contacts. Typically, calls are answered during operating hours, with peak times occurring during admissions periods. For specific programme questions, callers may be directed to academic staff or the programme convenor. Wait times can vary, but calling during non-peak hours may result in quicker responses.
Norfolk Fire and Rescue Service
You can call during standard business hours for general enquiries about fire safety, prevention, and administrative matters. Additionally, the number accepts reports of non-emergency incidents and fire safety concerns. It's important to note that for emergencies, you should always dial 999. The typical wait time may vary, but calling during mid-morning or early afternoon might reduce hold times. This line is not for emergency situations but is essential for addressing safety concerns and obtaining guidance.
University of Cumbria
You can call for details about course offerings, application processes, and entry requirements. During the UCAS Clearing period, the hotline provides extended support for applicants. Typical wait times may increase during peak periods like Clearing. The best times to call are usually mid-morning or early afternoon on weekdays. The Enquiry Centre operates Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00.
InterContinental Hotels Group PLC
The service is typically available Monday to Friday. While specific wait times may vary, it is advisable to call during mid-morning or mid-afternoon to potentially experience shorter wait times. The customer service team can assist with reservation inquiries, provide information on promotions, and resolve booking issues. It is also possible to get support for loyalty program queries. While specific issues aren't detailed for this number, general advice suggests having all necessary details ready to expedite your call.
University of Cumbria Students' Union
You can call this number to book phone consultations and appointments regarding academic issues such as appeals, extenuating circumstances, disciplinary matters, and complaints. Additionally, support is available for housing, health, and well-being concerns. The service is free and confidential, accessible to all University of Cumbria students. Typically, calls are handled during office hours from Monday to Friday, 09:00-16:00. While specific wait times are not provided, booking appointments online may expedite the process.
University of London
Callers can also reach the Vice-Chancellor's Office for administrative support, including appointments and coordination. Additionally, the number provides information related to governance and strategic planning, such as the Board of Trustees and university policies. Typical wait times are not specified, but calling during standard operating hours is recommended for the best service. There are no specific peak times mentioned, so it is advisable to call earlier in the day to avoid potential delays.
Police & Crime Commissioner Devon & Cornwall
Common reasons for calling include inquiries about the commissioner's role, submitting complaints or feedback, and making Freedom of Information (FOI) requests. Calls are typically answered during office hours, and wait times may vary depending on the time of day. Costs for calling this number can range from 10p to 40p per minute, depending on your phone provider. It is advisable to check if your call package includes calls to 01392 numbers to potentially reduce costs.
Home Office
The service operates Monday to Friday from 09:00 to 16:45, with an earlier closing time of 16:30 on Thursdays, excluding public holidays. Common reasons for calling include seeking information about Home Office services, submitting complaints about service or staff, and requesting access to information under the FOI Act. Callers should be prepared for potentially long wait times, particularly during midday hours. It is advisable to call early in the morning or late in the afternoon to avoid peak times.
Yorkshire Building Society
Customers often call for mortgage support, account management, and to provide feedback or lodge complaints. Typical wait times can be longer during peak hours or after major announcements, so calling during off-peak hours is advisable. The best times to call are usually mid-morning or early afternoon on weekdays. The service is available during operating hours, and having your membership number and personal identification ready can expedite the process.
Cambridgeshire Constabulary
This line receives reports of crimes and anti-social behaviour and provides immediate police response for emergencies and non-emergencies. Please note, for emergencies, you should dial 999 instead. Common reasons for calling include reporting suspicious activities or requesting information about local policing. While this number is not for emergencies, it does handle general enquiries related to administrative matters. Typically, wait times can be longer during peak hours, so it's advisable to call during non-peak times or use online services where available.
Nationwide Foundation
They also process complaints related to their operations. The Foundation is independent from Nationwide Building Society, so they cannot assist with banking queries. Typically, calls are answered during operating hours, but specific wait times are not provided. It is advisable to call during mid-morning or early afternoon to potentially avoid peak times. The success rate for grant application support is around 25%, indicating a competitive process.
University of Wolverhampton Students' Union
The Advice and Representation Centre (ARC) operates independently of the university, ensuring confidentiality and impartiality. Common reasons for calling include seeking advice on academic appeals, housing issues, or financial guidance. The service is available Monday to Friday, from 09:00 to 16:30. While typical wait times are not specified, responses to enquiries are usually provided within five working days. For quicker assistance, students are encouraged to use the online enquiry form.
Northamptonshire Police, Fire and Crime Commissioner
The customer service team is available Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. Common reasons for calling include seeking information on community safety, recording complaints against the force, and requesting reviews of previous complaints. While specific wait times are not provided, calling during non-peak hours, such as early mornings, may reduce wait times. For written correspondence, you can send mail to Darby House, Wellingborough.
Royal Victoria Hospital
This line is available Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. Common reasons for calling include connecting to specific departments, inquiring about outpatient and specialist appointments, and obtaining general hospital information. The switchboard staff can efficiently redirect calls to the appropriate services. For urgent or emergency care, it is advised to use the dedicated 'Phone First' line. While typical wait times are not specified, calling during non-peak hours may result in quicker service.
University of Bristol Students' Union
You can inquire about the Students' Union's events, facilities, and services from Monday to Friday between 08:00 and 18:00, and on Saturday from 09:00 to 13:00. Advice and support are available for University of Bristol students on academic matters from Monday to Friday, 10:00 to 16:00. You can also get information about joining or managing student societies and clubs, as well as support with student housing. Wait times may vary, but calling during mid-morning or early afternoon might help avoid peak times.
Ofgem
You can also handle complaints about energy suppliers or network operators. The service supports queries related to government programmes like ECO, FIT, and RHI. Typical reasons for calling include submitting complaints, seeking licensing guidance, and programme administration support. While specific wait times are not provided, callers often experience longer waits during peak hours, especially for complaint handling. It's advisable to call during off-peak times for quicker service.
Primark Stores Limited
This line is available Monday to Friday from 09:00 to 17:30. Common reasons for calling include addressing corporate policies, handling escalated complaints, and obtaining information on Primark's operations. Routine store-level queries are typically redirected to local stores or main customer service channels. Wait times can occasionally be long, especially during peak complaint periods, so calling during non-peak hours may be beneficial.
