Northumbrian Water Limited
Northumbrian Water Limited's Leakline is dedicated to handling reports of water leaks. Customers can call this number to report leaks either on their property or in their area, ensuring timely investigation and repair. When calling, it's important to have the leak's location and a brief description ready. While specific wait times aren't provided, calls may be queued during peak hours. It's advisable to call during non-peak times for quicker service. The Leakline service is available during operating hours, and callers will receive a reference number for follow-up on their report.
Updated 4 Nov 2025
Expected outcomes
- Report a water leak
- Provide leak location
- Describe leak issue
- Receive reference number
- Submit contact details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Location of leak
- Description of leak
- Contact details
- Reference number
- Operating hours
- Phone access
Known issues
While there are no specific known issues reported, callers should be prepared for potential wait times, especially during peak hours. To minimize delays, it's recommended to call during off-peak times. Ensure you have all necessary information ready, such as the exact location and a clear description of the leak. If you experience long wait times, consider calling back later or using any available online reporting tools if applicable. Having your contact details handy will also facilitate a smoother process.
