Royal Mail Group Ltd
The Royal Mail Group Ltd Textphone Service is specifically designed for customers with hearing or speech impairments. This service allows users to track packages, inquire about deliveries, file complaints, and receive general support via a Textphone/Minicom device. It's available during standard customer service hours, though specific times are not provided. Common reasons for calling include tracking parcels, resolving delivery issues, and seeking assistance with complaints. Wait times can be long, especially during peak hours or after service disruptions, so calling during off-peak times may be beneficial.
Updated 4 Nov 2025
Expected outcomes
- Track package status
- Inquire about deliveries
- File a complaint
- Receive general support
- Resolve delivery issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Textphone/Minicom device
- Tracking number
- Reference number
- Personal details
- Description of enquiry
- Access to official website
Known issues
Customers frequently experience long wait times when trying to connect with an agent, particularly during peak hours or following service disruptions. It is advisable to call during off-peak times to potentially reduce waiting. Additionally, some users have difficulty accessing or understanding how to use the Textphone/Minicom service. Clarifying instructions on the official Royal Mail website has helped some users, but confusion still occasionally arises. Ensuring you have all necessary information ready before calling can help streamline the process.
