University of Exeter
The University of Exeter Library provides a range of services accessible via phone, including general enquiries about library services, study skills support, and document delivery requests. The library staff are available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Common reasons for calling include accessing special collections, booking appointments with liaison librarians, and obtaining guidance on academic research. While specific wait times are not provided, calling during mid-morning or mid-afternoon may result in faster service. For urgent queries outside phone hours, consider using online chat or email.
Updated 4 Nov 2025
Expected outcomes
- Answer library service questions
- Provide study skills guidance
- Assist with document delivery
- Access special collections
- Book librarian appointments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Library account
- Student/staff ID
- Contact details
- Item details
- Subject area
- Availability
Known issues
Callers occasionally experience long wait times, particularly during peak periods like the start of term. To minimize wait times, try calling during mid-morning or mid-afternoon. If staff availability is limited outside core hours, consider using the library's online chat or email services for urgent queries. These alternatives can provide timely assistance when phone support is not immediately available. Additionally, ensure you have all necessary information ready, such as your library account details and specific item requests, to facilitate a smoother interaction.
