University of Glasgow Accommodation Services
The University of Glasgow Accommodation Services handles a variety of student and family accommodation-related enquiries. Common reasons for calling include checking the status of accommodation applications, room allocations, and addressing complaints about residence issues. They also provide support for temporary or emergency accommodation needs. The phone lines are open Monday to Friday from 09:00 to 17:00. However, callers may experience long wait times during peak hours, so it's advisable to call early in the day or use email for non-urgent queries. The Student Services Enquiry Desk is also available for in-person assistance.
Updated 4 Nov 2025
Expected outcomes
- Check application status
- Request room allocation
- Lodge a complaint
- Seek emergency accommodation
- Get general support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Application reference
- Contact details
- Details of complaint
- Nature of emergency
- Room preferences
Known issues
Callers to the University of Glasgow Accommodation Services may experience long wait times, especially during peak periods. It is recommended to call early in the day to avoid delays. For non-urgent matters, emailing accom@glasgow.ac.uk can be a more efficient option. Providing all necessary information upfront, such as student ID and application reference, can help expedite the process. If issues persist, visiting the Student Services Enquiry Desk in person may offer a quicker resolution.
