University of Gloucestershire
The University of Gloucestershire's IT support at Park Campus offers technical assistance to students and staff. Services include help with university accounts, network access, hardware, software, and general IT troubleshooting. Support is available via phone and email from Monday to Friday, 08:00–18:00, and Saturday, 09:00–13:00. Common reasons for calling include account access issues, software installation help, and network connectivity problems. Wait times can be longer during peak periods, such as the start of term, but typically decrease during off-peak hours. Email support is a viable alternative for less urgent issues.
Updated 4 Nov 2025
Expected outcomes
- Resolve account access issues
- Assist with software installation
- Troubleshoot network problems
- Provide hardware support
- Create follow-up tickets
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- University ID
- Staff/student number
- Issue description
- Contact details
- Troubleshooting steps followed
- Email address
Known issues
Users occasionally experience long wait times, particularly during peak periods like the start of the term. To avoid delays, consider calling during off-peak hours or using email support for non-urgent issues. Email support can often provide a more convenient alternative, allowing you to describe your issue in detail without waiting on hold. Ensure you have all necessary information ready, such as your university ID and a clear description of the problem, to expedite the support process.
