University of Kent
The University of Kent's Accommodation Office provides a range of services related to university-owned housing. You can inquire about the application process, room types, facilities, and moving-in procedures. They also offer support for online applications, including troubleshooting account issues and clarifying eligibility. If you have complaints or feedback about accommodation services, they can assist you, and escalate issues if necessary. Payment enquiries for accommodation fees are handled during specific hours. The office operates Monday to Friday from 09:00 to 17:00, and on Saturdays from 09:00 to 13:00, with payment enquiries available from 10:00 to 16:00. It's best to call during mid-morning or early afternoon to avoid peak times.
Updated 4 Nov 2025
Expected outcomes
- Inquire about room types
- Get application support
- Submit accommodation complaints
- Resolve payment queries
- Receive feedback assistance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Personal details
- Student ID
- Accommodation preferences
- Description of issue
- Contact details
- Arrival slot selection
Known issues
Some students experience occasional issues accessing the accommodation application portal, such as trouble creating a username or logging in. If this occurs, contact the accommodation office for manual assistance. Additionally, popular room types often become oversubscribed, especially near the application deadline. To improve your chances of securing your preferred accommodation, apply as early as possible. If your first choice is unavailable, alternative options may be offered. For a smoother experience, ensure all required information is ready before contacting the office.
