University of Lincoln
The University of Lincoln's Accommodation Team provides support for various accommodation-related queries and tasks. Common reasons for calling include assistance with the accommodation application process, reporting maintenance issues, and inquiries about university-managed accommodation. The team is available Monday to Friday from 09:00 to 17:30, and on Saturdays from 09:00 to 17:00. For urgent issues, 24/7 security is available. Wait times can be longer during peak periods, such as the start of the academic term. It's advisable to call during mid-morning or mid-afternoon to avoid delays.
Updated 4 Nov 2025
Expected outcomes
- Answer accommodation questions
- Assist with application process
- Report maintenance issues
- Collect parcels and mail
- Provide contract information
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Application details
- Room details
- Issue description
- Photo ID
- Parcel notification
Known issues
Some callers experience long wait times, particularly during peak periods like the start of the term. To minimize waiting, try calling outside of peak hours or consider using email or the online form for non-urgent matters. Additionally, there is occasional confusion about parcel collection procedures. Ensure you have your photo ID and parcel notification ready, and if someone else is collecting for you, send an authorization email to the Accommodation Services in advance. Staff are available to clarify any process-related questions.
