University of Manchester
The University of Manchester's main switchboard is available for general enquiries, including questions about the university, directions, and connecting to specific departments. The service operates Monday to Friday from 08:00 to 18:00, and on Saturday from 09:00 to 13:00. Callers can expect to be assisted by a receptionist who can transfer them to the appropriate department if needed. While specific wait times are not provided, callers may experience delays during peak hours, especially at the start of the term. For quicker service, consider calling during off-peak times or using online resources for certain queries.
Updated 4 Nov 2025
Expected outcomes
- Ask about university directions
- Connect to specific departments
- Inquire about application status
- Request course information
- Check event schedules
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Nature of enquiry
- Your name
- Contact details
- Reference numbers
- Personal details
- Department names
Known issues
Some callers experience long wait times or are placed on hold during peak hours, particularly at the start of the term. To avoid this, try calling during off-peak times or consider using online forms for certain queries. Occasionally, calls may be misrouted or it might be difficult to reach the correct department. If this happens, request to be transferred again or ask for direct departmental numbers. These issues are reported occasionally and can usually be resolved with patience or by trying alternative contact methods.
