University of Northumbria at Newcastle
The University of Northumbria at Newcastle's Student Support department offers assistance with tuition fees, payment methods, refunds, and financial support. Common reasons for calling include inquiries about refund processing and financial hardship support. The department is available Monday to Friday from 09:00 to 17:30. Typically, wait times are minimal, but calling earlier in the day may result in quicker service. Meetings in Newcastle can be arranged by prior appointment, and for payment-related queries, the university's Make a Payment page is a useful resource.
Updated 4 Nov 2025
Expected outcomes
- Answer tuition fee questions
- Process refund requests
- Provide financial support advice
- Explain payment methods
- Assist with financial hardship
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID number
- Original payment details
- Supporting documentation
- Details of financial situation
- Email address
- Contact Finance Team
Known issues
Occasional delays in refund processing may occur if additional information is needed from the applicant. To prevent delays, monitor your email for any requests from the refund team and respond promptly. There can also be confusion regarding refund allocations, especially if multiple payment methods were used. Refunds are processed to the original payment sources, so reviewing the refund breakdown and referring to the Terms and Conditions can provide clarity. For any issues, contacting the Finance Team directly is recommended.
