University of Plymouth
Calling the University of Plymouth's Student Hub allows students to access a wide range of support services. This includes general student support such as wellbeing and mental health guidance, funding advice, and international student services. The Student Hub serves as the central access point for these confidential and inclusive services. Operating hours are typically Monday to Thursday from 08:30 to 17:00 and Friday from 09:30 to 16:30. Wednesdays open at 10:00 am. There are peak times, particularly around exams, when wait times might be longer. In urgent situations, students can access 24/7 online peer support or contact emergency services via 999.
Updated 31 Oct 2025
Expected outcomes
- Obtain student support advice
- Schedule wellbeing appointment
- Access urgent crisis support
- Participate in mental health workshops
- Visit drop-in sessions
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Contact details
- Brief issue description
- Appointment preference
- Emergency contact options
Known issues
A common issue faced by students when contacting the Student Hub is longer wait times for appointments, especially during peak periods such as exam times. To mitigate this, it is recommended to utilize drop-in sessions, which operate without prior appointment, or access the extensive online resources provided by the university. Alternatively, for urgent situations, students have access to 24/7 online peer support services or emergency services by calling 999. Maintaining patience and having all necessary information ready can help streamline the process and reduce waiting time.
