University of Salford
The University of Salford's askUS help desk offers comprehensive support for students, covering areas such as finance, wellbeing, visas, and studies. Available both virtually and face-to-face, the service operates Monday to Thursday from 08:00 to 18:00, Friday from 08:00 to 17:00, and Saturday virtually from 12:00 to 18:00. Common reasons for calling include seeking advice on financial aid, visa queries, and academic support. While typical wait times aren't specified, calling during mid-morning or early afternoon may help avoid peak periods. The service is accessible via phone, email, and live chat, ensuring students can receive assistance in the most convenient manner.
Updated 4 Nov 2025
Expected outcomes
- Get financial aid advice
- Seek wellbeing support
- Inquire about visa requirements
- Receive academic guidance
- Access disability services
- Explore career opportunities
- Request faith-based support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Nature of enquiry
- Visa documents
- Financial statements
- Academic records
- Disability documentation
- Career goals
- Wellbeing concerns
Known issues
While there are no specific known issues reported, it's advisable to have your student ID ready when calling to expedite the process. If you encounter long wait times, consider using the live chat or email options for potentially quicker responses. For complex queries, be prepared to be redirected to a specialist team. To avoid peak times, try calling mid-morning or early afternoon. Always ensure you have all necessary documents and information at hand to facilitate a smooth interaction.
