University of Sunderland Students' Union
The University of Sunderland Students' Union offers a range of services through their main contact number. Students can inquire about student life, events, and support services. The Union provides advice on academic, welfare, and personal issues, and assists with representation and complaints. Event booking is also available. Calls are typically handled by staff or referred to relevant officers. Operating hours are Monday to Friday, 09:00-16:00. It's recommended to call earlier in the day to avoid long wait times, especially during peak periods like the start of the term. For detailed or non-urgent issues, emailing may be more efficient.
Updated 27 Nov 2025
Expected outcomes
- Ask about student events
- Get academic advice
- File a complaint
- Book student events
- Seek welfare support
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Nature of enquiry
- Contact details
- Preferred times
- Availability
- Email address
Known issues
Callers may experience long wait times during peak hours, particularly at the start of the term. To minimize wait times, it's advisable to call earlier in the day. Additionally, phone support is not available on weekends, so contacting the Union during weekday operating hours is recommended. For non-urgent queries, using email can be a more efficient option. These measures can help avoid common frustrations and ensure timely assistance.
