University of Warwick Library
The University of Warwick Library offers a range of services accessible via phone. Common reasons for calling include inquiries about library services, borrowing and returning books, and accessing digital resources. Research support is available for literature searching and reference management. Subject specialists can assist with specific academic queries. Membership inquiries for external users and feedback or complaints about library services are also handled. The best times to call are during off-peak hours to avoid long wait times, typically early morning or late afternoon. Weekend support is limited to Saturday mornings, so plan accordingly.
Updated 4 Nov 2025
Expected outcomes
- Check library opening hours
- Borrow or return books
- Access digital resources
- Receive research support
- Book subject specialist appointments
- Apply for library membership
- Submit feedback or complaints
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Library card number
- University ID
- Email address
- Completed application form
- Proof of identity
- Contact details
Known issues
Users occasionally experience long wait times during peak hours, especially around midday. To avoid this, consider calling during off-peak times or using email and chat services. Weekend phone support is limited, so for queries on Saturdays, use online chat or email. Out-of-hours queries are handled by partner libraries, which may not resolve all issues immediately, but library staff will follow up the next morning. For urgent matters, it's best to contact the library during core hours.
