University of West London Students' Union
The University of West London Students' Union offers a range of services via phone, including academic advice and general student support. Students can receive free, confidential academic advice on submissions, appeals, and university processes. General student support covers welfare, societies, sports, and student media. Drop-in services are available during specified hours, with late-night advice on Wednesdays from 5pm to 6pm. Phone appointments can be arranged during drop-in times, and accessible appointments require 48 hours' notice. Wait times to speak with an advisor are typically 2-3 working days, but may be longer during busy periods.
Updated 4 Nov 2025
Expected outcomes
- Receive academic advice
- Book phone appointments
- Access general student support
- Join student societies
- Inquire about student media
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Completed case form
- Reason for appointment
- Contact details
- List of questions
- Relevant documents
Known issues
Students often experience wait times of 2-3 working days to speak with an advisor, which can extend during busy periods. It is recommended to attend the next available session or email an advisor for ongoing cases. Additionally, appointments outside drop-in hours require at least 48 hours' notice and are not always guaranteed. To mitigate these issues, students are encouraged to utilize drop-in services or book appointments well in advance. Being prepared with necessary documents and information can help streamline the process.
