Virgin Money UK PLC
Virgin Money UK PLC offers a range of services via their customer service number, including general account support, telephone banking registration, and fraud reporting. The phone service is available 24/7 for most account-related queries, although live agent support may be limited to core business hours. Common reasons for calling include account queries, fraud concerns, and registration for telephone banking. Wait times can vary, with longer waits reported during peak hours and weekends. To minimize wait times, it is recommended to call during weekday mornings. Identification and account verification are typically required for most services.
Updated 4 Nov 2025
Expected outcomes
- Assist with account queries
- Register for telephone banking
- Report fraud or scams
- Access general banking support
- Resolve payment issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Customer ID
- Personal identification
- Incident description
- Recent transaction details
- Date of birth
Known issues
Customers occasionally experience long wait times, particularly during peak hours and weekends. To avoid these, try calling during weekday mornings or use self-service options available 24/7. Additionally, some users face difficulties with security verification if personal details are outdated. To prevent this, ensure your personal information is current before calling. These steps can help streamline your experience and reduce potential frustrations when contacting Virgin Money UK PLC.
