Wakefield Council
Wakefield Council's Social Care Complaints department handles complaints related to social care services. You can submit, escalate, or follow up on complaints, whether you are a service user or acting on someone’s behalf with consent. The department is available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Calls are typically acknowledged within two working days, with a focus on resolving issues locally and efficiently. If unresolved, complaints can be escalated to a formal investigation. The best times to call are early mornings or late afternoons to avoid peak hours.
Updated 4 Nov 2025
Expected outcomes
- Submit a social care complaint
- Escalate unresolved issues
- Follow up on existing complaints
- Receive complaint acknowledgment
- Request local resolution attempts
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Details of the complaint
- Complainant details
- Consent form
- Supporting documents
- Contact information
- Relevant case numbers
Known issues
Some callers experience confusion about eligibility, particularly when submitting complaints on behalf of others. If eligibility is unclear, it is clarified in writing within five working days. To avoid delays, ensure you have the necessary consent and details ready before calling. If your complaint is not resolved locally, it can be escalated to a formal investigation. For quicker service, consider calling during non-peak hours or using email for initial submissions.
