West Yorkshire Fire and Rescue Service
The West Yorkshire Fire and Rescue Service's Committee and Member Services can assist with various tasks, including general enquiries about fire safety, incident reporting, and contacting the Chief Fire Officer. For emergencies, the service is available 24/7, while non-emergency queries are handled during office hours. Common reasons for calling include reporting fire incidents, seeking information on fire safety, and addressing executive-level concerns. Wait times can vary, but specifying the nature of your call can help ensure efficient routing. For non-urgent matters, calling during mid-morning or mid-afternoon may result in shorter wait times.
Updated 4 Nov 2025
Expected outcomes
- Report fire incidents
- Inquire about fire safety
- Contact Chief Fire Officer
- Request organizational information
- Address media inquiries
- Seek executive-level assistance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Incident location
- Nature of emergency
- Purpose of contact
- Contact details
- Name
- Reason for call
Known issues
Some callers experience delays when trying to reach the correct department, particularly for executive-level queries. To minimize this, clearly state the purpose and intended recipient at the start of the call. Reception staff may screen calls, especially when contacting the Chief Fire Officer, so providing detailed information upfront can facilitate quicker routing. For urgent matters, it is crucial to specify the emergency nature to ensure immediate attention. Non-emergency calls are best made during office hours to avoid delays.
