Yodel Delivery Network Ltd
Yodel Delivery Network Ltd offers a range of services via their customer service line, including tracking deliveries, reporting missing parcels, and managing account access. Customers can also request refunds for incorrect or failed deliveries. The service is available from Monday to Friday between 08:00 and 18:00, and on Saturdays from 09:00 to 13:00. Common reasons for calling include checking parcel status, resolving delivery issues, and handling account inquiries. While specific wait times aren't provided, users frequently report long hold times. For faster service, using the webchat option is recommended. Best times to call are typically early in the morning or late afternoon to avoid peak hours.
Updated 4 Nov 2025
Expected outcomes
- Track parcel status
- Report missing delivery
- Access account details
- Request a refund
- Get service information
- Resolve delivery issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Tracking number
- Delivery address
- Account details
- Order number
- Payment details
- Contact information
Known issues
Customers often experience long wait times when calling Yodel's customer service. To mitigate this, using the webchat option can be faster. Another common issue is difficulty reaching a human agent due to automated menus. Repeating 'customer service' or 'speak to an agent' can help. Delivery problems, such as missing parcels or delays, are frequent and may require case-by-case investigation. Escalation might be necessary for unresolved issues. It's advisable to have all relevant information ready before calling to expedite the process.
