Zurich Insurance plc
Zurich Insurance plc's Customer Service department offers assistance with policy information, claims, renewals, complaints, and general customer service queries. The service is available Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. Common reasons for calling include checking policy details, making a claim, renewing policies, and lodging complaints. Typically, wait times can be longer during peak hours, such as Mondays and after holidays. For shorter wait times, it is advisable to call mid-morning or mid-afternoon. Ensure you have your policy number and personal identification ready for a smoother experience.
Updated 4 Nov 2025
Expected outcomes
- Check policy details
- Make a claim
- Renew a policy
- Lodge a complaint
- Verify account information
- Request policy updates
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Policy number
- Personal identification
- Complaint details
- Relevant documentation
- Reference number
- Account verification details
Known issues
Customers occasionally experience long wait times, especially during peak hours like Mondays and after holidays. To avoid this, it is recommended to call mid-morning or mid-afternoon. Additionally, calls may be transferred multiple times before reaching the correct department. To minimize this, clearly state your query and the required department at the beginning of the call. Having your policy number and personal identification ready can also expedite the process. Calls may be recorded for quality assurance, so ensure all information provided is accurate.
