Nottingham Trent University
When contacting Nottingham Trent University's IT Support via phone, you can expect to receive assistance with various types of inquiries, such as general questions regarding university services, policies, and campus information. IT support is available Monday to Thursday from 08:30 to 17:00 and on Friday from 08:30 to 16:30. Times of high call volume, particularly at the start of each term, may lead to longer wait times despite efforts to manage traffic with expanded coverage and mobile applications. It's advisable to call outside peak periods for potentially quicker service resolution.
Updated 30 Oct 2025
Expected outcomes
- Answer general questions
- Assist business clients
- Support student queries
- Manage business accounts
- Resolve service issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Query details
- Nature of inquiry
- Account information
- Organization name
- Relevant documentation
Known issues
Users may occasionally experience long wait times, especially during peak times like the beginning of a term. Efforts to mitigate these issues include expanded agent coverage and the use of mobile applications to reduce bottlenecks. Another issue is call transfers; some callers have reported being redirected several times before reaching the correct department, but improvements in call routing and staff training aim to address this. To avoid peak times, try calling during mid-morning or mid-afternoon on weekdays.
