Nottingham Trent University
Nottingham Trent University's Student Support department offers a range of services to assist students with various needs. These include general student support for well-being and academic concerns, mental health and wellbeing support, and assistance with disability and academic adjustments. Students can access these services in person at campus front desks, via email, or through online referral forms. The Students' Union also provides independent advice and representation. Common reasons for contacting this department include seeking guidance on academic adjustments, mental health support, and independent advice. While typical wait times for adviser contact can be up to 2 working days, urgent cases are prioritized. It's advisable to call during university hours for quicker responses.
Updated 4 Nov 2025
Expected outcomes
- Access mental health resources
- Arrange academic adjustments
- Receive independent advice
- Request disability support
- Seek well-being guidance
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Contact details
- Issue description
- Supporting documentation
- Statement of access
- Referral form
Known issues
Students occasionally experience wait times for adviser contact, typically up to 2 working days. For formal investigations, the wait may extend to 5 working days. Urgent cases are given priority to ensure timely support. To avoid delays, students are encouraged to disclose their needs early and provide all necessary documentation. If wait times are a concern, consider visiting the campus front desk or using online resources for immediate assistance. The Students' Union offers additional support and mediation, which can be accessed both in person and online.
