Ofgem
Calling Ofgem at +442079017295 allows you to inquire about energy regulation, consumer protection, and licensing. You can also handle complaints about energy suppliers or network operators. The service supports queries related to government programmes like ECO, FIT, and RHI. Typical reasons for calling include submitting complaints, seeking licensing guidance, and programme administration support. While specific wait times are not provided, callers often experience longer waits during peak hours, especially for complaint handling. It's advisable to call during off-peak times for quicker service.
Updated 4 Nov 2025
Expected outcomes
- Answer energy regulation questions
- Submit complaints about suppliers
- Get licensing guidance
- Support for ECO, FIT, RHI
- Receive programme administration help
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Supplier name
- Account number
- Complaint details
- Programme name
- Applicant details
- Company details
Known issues
Callers to Ofgem may experience long wait times, particularly during peak hours when handling complaints. To mitigate this, it's recommended to use online forms or call during off-peak times. Additionally, complex queries might be redirected to specific departments, requiring follow-up. In such cases, callers are often provided with direct contact details or email addresses for the relevant teams. Being prepared with all necessary details can help streamline the process and reduce frustration.
