Ofgem
Calling Ofgem's Data Protection Officer at +442079017000 provides access to a range of services including answering questions about Ofgem's regulatory role, consumer protection, and energy market rules. You can also register complaints regarding energy suppliers or market practices, and receive support for government energy schemes like ECO and FIT. Licensing queries related to energy market requirements are also addressed. The line is open Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Wait times can be long during peak hours, so calling during off-peak times is advisable.
Updated 4 Nov 2025
Expected outcomes
- Answer regulatory questions
- Register supplier complaints
- Support energy schemes
- Provide licensing information
- Submit supporting documentation
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Complaint details
- Supplier information
- Supporting evidence
- Company details
- Scheme name
- Participant details
Known issues
Callers to Ofgem may experience long wait times, especially during peak hours when registering complaints or seeking scheme administration support. It is recommended to call during off-peak hours or use online contact forms to avoid delays. Additionally, complex queries about regulatory or licensing issues may require escalation to a specialist. In such cases, requesting a detailed written response can be beneficial. Ensuring all necessary documentation and details are ready before the call can help streamline the process and reduce frustration.
