OVO Energy (SSE Energy Services)
Calling OVO Energy (SSE Energy Services) at +448000699831 allows customers to address various issues related to debt collection, payment arrangements, and complaints. This line is specifically for former SSE or current OVO customers dealing with legacy or non-standard accounts. Common reasons for calling include discussing outstanding balances, setting up payment plans, or submitting formal complaints about billing or account migration issues. The line operates Monday to Friday from 8am to 6pm and Saturday from 9am to 2pm. Wait times can be long, especially during peak hours, so calling during off-peak times is advisable.
Updated 4 Nov 2025
Expected outcomes
- Discuss outstanding balances
- Set up payment plans
- Resolve debt issues
- Submit formal complaints
- Clarify account migration
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal details
- Billing information
- Payment history
- Contact information
- Complaint details
Known issues
Customers frequently report issues with account migration errors, leading to billing discrepancies or duplicate debts after transitioning from SSE to OVO. If you encounter this, escalate the issue to the complaints team, which may take up to 8 weeks for resolution. Long wait times are another common frustration; try calling during off-peak hours or using web chat if available. Additionally, some customers receive automated communications about overdue debts in error. If this occurs, contact collections to clarify and escalate if necessary. The Energy Ombudsman can be contacted if issues remain unresolved after 8 weeks.
