OVO Energy (SSE Energy Services)
OVO Energy's Pay As You Go Support offers assistance with topping up your account, reconnecting meters, activating emergency credit, and handling emergencies like power cuts or gas leaks. The support is available Monday to Friday from 08:00 to 20:00, and on weekends from 09:00 to 17:00. Common reasons for calling include troubleshooting meter issues and activating emergency credit. It's recommended to use live chat for the fastest response, but phone support is available for urgent matters. Typically, calling on Monday or Thursday mornings can result in shorter wait times, as Tuesdays and Saturdays tend to be busier.
Updated 4 Nov 2025
Expected outcomes
- Top up Pay As You Go account
- Reconnect Pay As You Go meter
- Activate emergency credit
- Report power cuts
- Resolve gas leaks
- Troubleshoot meter issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Meter information
- Top-up card
- Meter type
- Current balance
- Description of emergency
Known issues
Customers frequently experience long wait times, particularly on Tuesdays and Saturdays. To avoid this, it's advisable to call on Monday or Thursday mornings. If you encounter issues reconnecting your Pay As You Go meter, follow the troubleshooting guides provided or contact support for detailed assistance. Emergencies such as power cuts or gas leaks should be reported immediately, and having your account details and meter information ready can expedite the process. Utilizing live chat for non-urgent queries can also help reduce wait times.
