Plusnet plc
Plusnet plc's Customer Service is available to assist with a variety of tasks such as account management, technical support, and service changes. You can call them Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Common reasons for calling include billing inquiries, troubleshooting connectivity issues, and requesting service upgrades or cancellations. While wait times can vary, they are often longer during peak hours. For a smoother experience, it is advisable to call during off-peak times or use online chat options if available.
Updated 4 Nov 2025
Expected outcomes
- Update account details
- Resolve billing issues
- Troubleshoot connectivity
- Upgrade service plan
- Cancel service
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Personal identification
- Service address
- Billing details
- Issue description
Known issues
Customers often experience long wait times when calling Plusnet's customer service, particularly during peak hours. To avoid this, try calling outside of these times or use the online chat feature if available. Additionally, there can be delays in account verification, so ensure you have all necessary information ready before calling. This preparation can help reduce call duration and improve your overall experience.
