Plusnet plc
Plusnet plc's Sales department can be reached at +443301230170 for a variety of customer service inquiries related to broadband, landline, mobile, and TV services. Common reasons for calling include troubleshooting issues, handling billing inquiries, upgrading services, cancelling accounts, and managing account details. The customer support is available 365 days a year, 7 days a week, and is known for its friendly UK-based service. However, callers may experience long wait times during peak hours. For a quicker response, it is advisable to call during off-peak times or use the online chat service.
Updated 4 Nov 2025
Expected outcomes
- Troubleshoot broadband issues
- Resolve billing discrepancies
- Upgrade service packages
- Cancel service subscriptions
- Manage account details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account number
- Registered phone number
- Personal details
- Billing statement
- Postcode
- Verification information
Known issues
Customers occasionally experience long wait times, especially during peak periods. To avoid this, it is recommended to call during off-peak hours or use the online chat for a faster response. Billing discrepancies are another issue, where unexpected charges may appear on accounts. Contacting billing support can help resolve these errors through a manual review. Additionally, service outages have been reported intermittently in certain regions. Technical support is available to investigate and resolve these outages, with updates provided on the service status page.
