Royal Victoria Hospital
The Royal Victoria Hospital's EENT Waiting List Office can assist with enquiries related to the Ear, Eye, Nose, and Throat department's waiting lists. Common reasons for calling include checking the status of your position on the list, scheduling appointments, or making changes to existing appointments. The office operates Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. While wait times can vary, it is advisable to call early in the day to avoid peak periods. Be prepared to provide patient identification details for verification purposes.
Updated 4 Nov 2025
Expected outcomes
- Check waiting list status
- Reschedule EENT appointment
- Update contact details
- Request appointment confirmation
- Enquire about scheduling changes
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- NHS/Trust reference number
- Contact details
- Current appointment details
- Reason for enquiry
Known issues
Callers to the EENT Waiting List Office occasionally experience long wait times, particularly during peak hours. To mitigate this, try calling early in the day or outside of peak periods. Additionally, there can be delays when attempting to reschedule appointments due to high demand. It is recommended to follow up persistently and ensure all required information is provided to facilitate the process. Being prepared with patient identification details can help expedite your enquiry.
