Royal Victoria Hospital
The Royal Victoria Hospital's Endoscopy Waiting List Office handles enquiries related to the status and scheduling of endoscopy appointments. Patients commonly call to check their position on the waiting list, inquire about expected timeframes, or request changes to their appointments. The office operates Monday to Friday from 08:00 to 18:00. Wait times can vary, but calling earlier in the day may reduce hold times. For urgent or 'red-flag' referrals, it is crucial to follow up if no contact is made within three weeks. Patients can also request to be added to a short-notice cancellation list to potentially expedite their appointment.
Updated 4 Nov 2025
Expected outcomes
- Check waiting list status
- Request appointment updates
- Inquire about timeframes
- Add to cancellation list
- Escalate urgent referrals
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Patient name
- Date of birth
- NHS number
- Hospital reference
- Contact details
- Referral details
Known issues
Long waiting times for non-urgent endoscopy appointments are frequently reported due to NHS financial constraints. Patients are advised to contact the office to explore options for short-notice appointments or cancellations. For 'red-flag' referrals, it is important to escalate if there is no contact within three weeks. Calling during less busy hours, such as early mornings, may help reduce wait times. Additionally, ensuring all necessary information is readily available can facilitate a smoother call experience.
