University of Cumbria
The University of Cumbria's Programme Administration department is the primary contact for students regarding administrative aspects of their studies. Services available include handling queries related to module selection, VISA engagement monitoring, student changes such as intercalation, transfers, and withdrawals, as well as attendance monitoring and disciplinary procedures. Staff are accessible during office hours via phone, email, and Teams chat. For distance learning or partner students, communication is recommended through email or phone. Typical wait times are not specified, but contacting during mid-morning or early afternoon may help avoid peak times.
Updated 4 Nov 2025
Expected outcomes
- Select modules
- Monitor VISA engagement
- Process student changes
- Update student records
- Provide exam support
- Monitor attendance
- Handle disciplinary procedures
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Programme details
- Module selection form
- Attendance records
- Exam details
- Reason for request
Known issues
While there are no specific known issues reported, students may experience delays during peak times, such as the start of a semester. To avoid long wait times, it is advisable to call during mid-morning or early afternoon. For less urgent matters, consider using email or Teams chat, which may provide more detailed responses. Ensure you have all necessary information, such as your Student ID and specific details of your query, ready before contacting the department to facilitate a smoother process.
