University of Hertfordshire
The University of Hertfordshire provides a comprehensive phone service for various student and applicant needs. This includes support for admissions, registration, ID services, programme and module queries, transcripts, financial information, accommodation, international student support, parking permits, council tax, and travel card applications. Most queries can be resolved through the Ask Herts Hubs, either by phone or in person. The online knowledge base is available 24/7 for additional support. Typical wait times are longer during peak hours, specifically between 12pm and 2pm. It is advisable to call outside these times for quicker assistance.
Updated 4 Nov 2025
Expected outcomes
- Get admissions information
- Register for courses
- Request ID services
- Inquire about transcripts
- Seek financial advice
- Apply for accommodation
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Student ID number
- Applicant ID number
- ID card
- Proof of identity
- Contact details
Known issues
Long wait times are common during peak hours, typically between 12pm and 2pm. To avoid delays, it is recommended to call or visit outside these times. Additionally, services are limited during UK bank holidays and follow the university's term dates, so checking these dates beforehand can prevent unnecessary inconvenience. For immediate assistance, the online knowledge base is accessible 24/7, providing a wealth of information that may resolve your query without the need for direct contact.
