University of Hertfordshire
The University of Hertfordshire's Student Support Services provides a wide range of assistance for students, including academic advice, welfare support, mental health services, and disability accommodations. Available Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00, the department also offers a 24/7 helpline for urgent wellbeing support. Common reasons for calling include seeking academic guidance, arranging disability accommodations, and accessing mental health resources. Wait times can vary, especially during peak periods like the start of term, but urgent matters can be addressed via the 24/7 helpline. For specialized support, appointments are recommended.
Updated 4 Nov 2025
Expected outcomes
- Get academic advice
- Access mental health support
- Arrange disability accommodations
- Seek welfare guidance
- Book appointments with advisers
- Use 24/7 wellbeing helpline
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Full name
- Details of enquiry
- Contact details
- Support type
- Availability for appointments
Known issues
Some students experience long wait times during peak periods, such as the start of the term. To mitigate this, it's advised to use the 24/7 helpline for urgent issues or visit in person for quicker support. There are also occasional difficulties in reaching specific advisers, particularly for specialized services like disability or mental health support. Students are encouraged to use online forms and provide detailed information to facilitate triage. Planning ahead and booking appointments can help ensure timely access to the necessary support services.
