University of Leicester
The University of Leicester's Accommodation Department offers a range of services to assist students with their housing needs. Common reasons for calling include checking the status of accommodation applications, understanding room types and facilities, and reporting maintenance issues. The department operates Monday to Friday from 08:00 to 18:00 and Saturday from 09:00 to 13:00. Emergency support is available 24/7 at site reception. During peak times, such as the start of the academic year, wait times may be longer. It is often more efficient to call during mid-morning or mid-afternoon to avoid peak hours.
Updated 4 Nov 2025
Expected outcomes
- Check application status
- Inquire about room types
- Report maintenance issues
- Request emergency support
- Get application guidance
- Confirm eligibility criteria
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Application reference
- Offer status
- Course details
- Accommodation address
- Room number
Known issues
During busy periods, such as results day and the start of the term, applicants may experience long wait times when contacting the accommodation office. It is advisable to check the application status online to avoid delays. Additionally, while urgent maintenance requests are prioritized, routine issues may take longer to resolve. Students are encouraged to provide detailed descriptions of maintenance problems to expedite the process. For immediate concerns, contacting the site reception directly is recommended.
