University of Leicester
The University of Leicester's Student Services can assist with a variety of student needs, including accommodation, payments, ID cards, wellbeing, and academic advice. They offer wellbeing support, financial advice, and disability services. Operating hours are Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Wellbeing and financial advice are available until 17:00 on weekdays. Common reasons for calling include seeking mental health support, financial guidance, and disability accommodations. Wait times can be long during peak periods, such as the start of the term. For quicker service, try calling during off-peak hours.
Updated 4 Nov 2025
Expected outcomes
- Check accommodation status
- Request wellbeing support
- Get financial advice
- Access disability services
- Replace student ID
- Book counselling appointments
- Inquire about academic advice
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Nature of enquiry
- Brief description of concern
- Accommodation details
- Financial documents
- Disability documentation
- Counselling history
Known issues
Callers occasionally experience long wait times, particularly at the start of the term. To avoid this, try calling outside peak hours or use email for non-urgent queries. Another issue is misdirected calls, where callers are transferred multiple times. To prevent this, clearly state your query and the department you wish to reach when calling. These issues are reported occasionally and can be mitigated with clear communication and strategic timing.
