University of St Andrews
The University of St Andrews' Research Information and Policy department provides essential services related to research policy, internal funding, and system support. Common reasons for calling include inquiries about research policies, guidance on research integrity and ethics, and support for systems like Pure and ORCID. Typically, calls are answered Monday to Friday during standard operating hours. While specific wait times are not provided, it is noted that peak periods, such as near major research deadlines, may result in longer waits. For less urgent queries, emailing the department is an alternative option.
Updated 4 Nov 2025
Expected outcomes
- Inquire about research policies
- Request policy guidance
- Get system support
- Ask about internal funding
- Clarify research leave policies
- Seek research integrity advice
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- University affiliation
- Nature of enquiry
- Policy area
- Project details
- Contact details
Known issues
Some users experience long wait times, especially during peak periods or near major research deadlines. To avoid delays, consider calling earlier in the day or using email for non-urgent inquiries. If your query is specific to a particular policy or system, directing it to the relevant sub-team can expedite the process. Being prepared with necessary details, such as your university affiliation and the nature of your enquiry, can also help streamline communication.
