University of St Andrews
The University of St Andrews Security and Response department handles enquiries related to the Principal's Office, university governance, and executive matters. Calls are typically routed through official university channels, and it is important to specify the nature of your enquiry for proper assistance. The department is available during standard university business hours. While specific wait times are not provided, calling during mid-morning or early afternoon may help avoid peak times. Ensure you have all necessary information ready to facilitate a smooth process.
Updated 4 Nov 2025
Expected outcomes
- Handle governance queries
- Manage executive matters
- Provide contact details
- Route sensitive enquiries
- Clarify university policies
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Contact details
- Affiliation
- Nature of enquiry
- University ID
- Relevant documents
Known issues
While there are no specific known issues reported, it is advisable to call during non-peak hours to avoid long wait times. Ensure you have all necessary information ready, such as your name, contact details, and affiliation with the university. If your enquiry is sensitive, request to speak directly with the Principal's Executive Officer or ask for an appropriate contact email. This approach can help in getting a quicker and more precise response to your queries.
