University of the West of Scotland
The University of the West of Scotland's Admissions department provides information and assistance regarding university services, admissions, campus facilities, and student support for the Paisley Campus. Common reasons for calling include checking application status, understanding admission requirements, and obtaining information about campus tours. The department is available Monday to Friday, from 09:00 to 16:30. During peak periods, such as the start of academic terms, callers may experience longer wait times. It is advisable to call during mid-morning or early afternoon to avoid peak hours.
Updated 4 Nov 2025
Expected outcomes
- Check application status
- Understand admission requirements
- Get campus tour information
- Inquire about student support
- Request course details
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Nature of enquiry
- Student ID
- Application reference number
- Course details
- Contact information
Known issues
Callers occasionally experience long wait times during peak periods, particularly at the start of academic terms. To mitigate this, the university increases staffing during these times. For non-urgent queries, it is recommended to use email or the self-service portal. Additionally, some students mistakenly contact the wrong department for general or admissions queries. To address this, staff are trained to redirect calls appropriately, and the university's website provides updated guidance on contacting the correct department.
