Verisure Services (UK) Ltd
Verisure Services (UK) Ltd provides comprehensive support for their security systems through their customer service line. Common reasons for calling include managing accounts, billing inquiries, and technical support for alarm systems. Emergency support is available 24/7, while general inquiries are handled during standard operating hours. Customers often call to schedule or reschedule installation and maintenance appointments. Typical wait times can be long, especially during peak hours or after alarm events. For quicker service, consider calling during off-peak times or using online chat or email options.
Updated 4 Nov 2025
Expected outcomes
- Manage account details
- Resolve billing inquiries
- Troubleshoot alarm issues
- Schedule installations
- Request emergency support
- Cancel services
- Reschedule appointments
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account verification details
- Registered phone number
- Customer ID
- Alarm system information
- Preferred appointment times
- Personal identification details
Known issues
Customers frequently report long wait times when contacting Verisure's customer service, particularly during peak hours or following alarm events. To mitigate this, it is advisable to call during off-peak times or use online chat or email for faster responses. Additionally, some users face challenges when attempting to cancel services, encountering repeated confirmation requests and retention offers. Persistence and escalation to a supervisor may be necessary, and obtaining written confirmation of cancellation is recommended to ensure the process is completed successfully.
