Verisure Services (UK) Ltd
Verisure Services (UK) Ltd offers customer support and legal assistance through their dedicated phone line. Customers can seek help with alarm systems, account management, billing issues, and technical support. Legal inquiries, including data protection and compliance matters, are also handled. The support is available Monday to Friday from 08:00 to 18:00, and on Saturdays from 09:00 to 13:00. Legal inquiries are addressed during weekdays only. Common reasons for calling include technical troubleshooting, contract cancellations, and legal requests. Wait times can be long, especially during peak hours or after alarm incidents. Calling early in the morning may reduce wait times.
Updated 4 Nov 2025
Expected outcomes
- Manage account details
- Resolve billing issues
- Request technical support
- Cancel contracts
- Submit legal inquiries
- Address data protection concerns
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Verisure account details
- Contract number
- Personal ID
- Relevant legal documents
- Alarm system serial number
- Description of issue
Known issues
Customers frequently experience long wait times, particularly during peak hours or after alarm incidents. It is recommended to call early in the morning to minimize hold times. Contract cancellation can be challenging, often requiring persistence and escalation to supervisors. Written requests and confirmations are advised to ensure proper processing. Billing disputes may arise, with some customers facing charges after cancellation. Follow-up with support and providing proof of cancellation can help resolve these issues. Overall, being prepared with necessary documentation and patience is key to a successful call experience.
