Wirral Council - Housing Options
Wirral Council's Housing Options service provides essential support for housing advice and homelessness assistance. Available Monday to Friday from 09:00 to 17:00, with emergency services accessible during weekends and out-of-hours, this service helps with emergency refuge, temporary housing, and safe accommodation. Common reasons for calling include seeking advice on housing options or reporting homelessness. Wait times can be long during peak periods, such as Mondays and after holidays. For quicker service, consider calling mid-week or early mornings. Emergency situations should be directed to the dedicated emergency number.
Updated 4 Nov 2025
Expected outcomes
- Receive housing advice
- Access emergency refuge
- Request temporary housing
- Arrange safe accommodation
- Complete referral form
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Name
- Contact details
- Reason for enquiry
- Proof of identity
- Referral form
- Emergency details
Known issues
Callers occasionally experience long wait times, particularly on Mondays and after holidays. To avoid this, it's recommended to call mid-week or early in the morning. Additionally, some users have difficulty accessing the out-of-hours emergency service. For emergencies, use the dedicated number 0151 677 6557. The service provides interpreters by advance arrangement and offers leaflets in large print and alternative languages upon request. Wheelchair access and accessible toilets are available, along with parking for disabled individuals.
