Wirral Council - Housing Options
Wirral Council's Housing Options department provides emergency housing assistance for individuals who are homeless or at risk of homelessness. This service is available out of hours, including weekdays after 5pm, weekends, and bank holidays. It is specifically for urgent situations requiring immediate attention. Routine housing inquiries should be directed to the office hours service. Callers must be in the Wirral area or seeking help for someone there. Typical wait times can vary, with peak periods often resulting in longer waits, particularly during late evenings and weekends. It is advisable to call during less busy times if possible.
Updated 4 Nov 2025
Expected outcomes
- Request emergency housing
- Receive crisis support
- Access temporary accommodation
- Get advice on homelessness
- Report immediate housing risk
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Full name
- Contact phone number
- Current location
- Details of emergency
- Dependents information
- Reason for homelessness
Known issues
Callers may experience long wait times, especially during peak periods such as late evenings and weekends. It is recommended to be persistent and try calling again if initially unsuccessful. This service is specifically for emergencies, so ensure that your situation qualifies as such. Providing all necessary information promptly can help expedite the process. For non-urgent inquiries, consider contacting the office during regular hours to avoid delays.
