Yorkshire Water Services Limited
Yorkshire Water Services Limited's Emergency Helpline provides essential support for accessibility needs. Customers can register for priority services, ensuring they receive necessary assistance during water outages and tailored communication. The helpline also offers general accessibility enquiries, providing information on available services and support. Operating hours are Monday to Friday from 08:00 to 18:00, and Saturday from 09:00 to 13:00. Callers may experience long hold times during peak hours, but callback options are available. For quicker service, consider calling during off-peak times.
Updated 4 Nov 2025
Expected outcomes
- Register for priority services
- Receive tailored communication
- Access support during outages
- Inquire about accessibility services
- Confirm support availability
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Account details
- Proof of eligibility
- Contact information
- Medical documentation
- Name
- Basic customer information
Known issues
Customers occasionally experience long hold times, particularly during peak hours or emergencies. To mitigate this, it's recommended to call during off-peak hours or use the callback service if available. Additionally, some users find it challenging to register for priority services due to unclear eligibility requirements. Ensuring you have all necessary documentation ready and requesting clear guidance from the agent can help streamline the process. These measures can help reduce frustration and improve the overall experience.
