University of Birmingham
The University of Birmingham's Accommodation department assists students with various housing-related tasks. You can inquire about accommodation options, the application process, fees, and availability. Support is available for accessing the Accommodation Portal, including help with account creation and login issues. Students can also book rooms after receiving an offer and pay advance fees. Additionally, the department handles complaints and feedback regarding accommodation services. The office operates Monday to Friday, 10:00-16:00, but is closed on bank holidays and university closed days. For urgent issues, site teams are available. Typical wait times are not specified, but calling during early hours may reduce wait times.
Updated 4 Nov 2025
Expected outcomes
- Inquire about accommodation options
- Get help with portal access
- Book a room
- Pay advance fees
- Submit complaints or feedback
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Application details
- Offer letter
- Advance payment (£550)
- Details of incident
- Evidence of informal resolution
Known issues
Occasional issues with logging into the Accommodation Portal are reported. Students may face difficulties creating a password or accessing their accounts. If you encounter this problem, contact the Student Living Helpdesk or call +44 121 512 2158 for assistance. To avoid delays, ensure your internet connection is stable and your login credentials are correct. If problems persist, try resetting your password or accessing the portal during non-peak hours. For unresolved issues, reaching out directly to the helpdesk is recommended.
