University of Birmingham
The University of Birmingham's IT Services department provides crucial support for campus safety through their dedicated phone line. Available 24/7, this service handles emergency security assistance, first aid response, and coordination with emergency services. Common reasons for calling include reporting suspicious activities, requesting first aid, and seeking support for vulnerable individuals. While the service is generally prompt, occasional delays may occur during peak campus events. It's advisable to call during non-peak hours for quicker assistance. In life-threatening situations, contacting 999 first is recommended before notifying campus security.
Updated 4 Nov 2025
Expected outcomes
- Request emergency security assistance
- Report suspicious activity
- Request first aid response
- Coordinate with emergency services
- Seek support for vulnerable individuals
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Campus location
- Description of incident
- Contact details
- Nature of emergency
- Description of suspicious activity
- Nature of injury
Known issues
Occasional delays in response times may occur during peak campus events or when multiple incidents happen simultaneously. To mitigate this, additional staff are deployed during major events. For life-threatening emergencies, it is crucial to call 999 first before contacting campus security. Users are encouraged to provide clear and concise information to help expedite the response process. Staying calm and following the security operator's instructions can also aid in resolving issues more efficiently.
