University of Birmingham
The University of Birmingham's Human Resources department handles a variety of employment-related queries. You can inquire about staff benefits, recruitment processes, university policies, and staff support. The department is available Monday to Friday from 08:00 to 18:00 and on Saturdays from 09:00 to 13:00. While specific wait times are not provided, calling during mid-morning or early afternoon might result in shorter queues. For complex queries, escalation to a senior advisor is possible. It’s recommended to use the main HR contact number or the HR web portal for most inquiries.
Updated 4 Nov 2025
Expected outcomes
- Inquire about staff benefits
- Understand recruitment processes
- Clarify university policies
- Request staff support
- Escalate complex issues
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Employee ID
- Applicant ID
- Nature of enquiry
- Personal identification
- Reference number
- Email confirmation
Known issues
Some callers experience difficulty reaching specific HR advisors directly and are often routed through the main switchboard. It is advisable to use the main HR contact number or web enquiry forms for more efficient communication. Persistence may be required if you encounter challenges. For follow-ups, always ask for a reference number or email confirmation to track your query. Calling during less busy times, such as mid-morning, may help reduce wait times.
