University of Leeds
The University of Leeds Finance Department provides essential services for students, including handling general student enquiries, offering student support and guidance, and assisting international students. Common reasons for calling include questions about university life, administrative tasks, and visa advice. The department operates Monday to Friday, from 09:00 to 17:00. During peak times, such as the start of term or exam season, wait times may increase. It is advisable to call during mid-morning or early afternoon to avoid longer waits. Email and in-person support options are also available for those who prefer alternative methods of communication.
Updated 4 Nov 2025
Expected outcomes
- Answer administrative questions
- Provide student guidance
- Assist with visa advice
- Support international students
- Update personal details
- Refer to specialist teams
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Details of enquiry
- Visa information
- Personal circumstances
- Administrative documents
- Contact information
Known issues
Occasional long wait times are reported during peak periods like the start of term and exam season. To mitigate this, the university staffs student ambassadors and offers email or in-person alternatives. If you experience delays, consider calling during less busy times, such as mid-morning or early afternoon. Alternatively, emailing your query or visiting in person can be effective solutions. Always have your student ID and relevant details ready to expedite the process.
