University of Leeds
The University of Leeds Security Department provides essential services for student safety and support. You can contact them for assistance with student identification card collection, IT support, and general student inquiries. The department is available Monday to Friday from 09:00 to 17:00. Common reasons for calling include questions about registration, module enrolment, and connecting to specialist teams. While wait times can vary, visiting during quieter periods such as the start or end of the day is recommended for faster service. In-person visits are also an option, and the staff is known for being friendly and helpful.
Updated 10 Nov 2025
Expected outcomes
- Collect student ID card
- Request IT support
- Ask about module enrolment
- Inquire about registration
- Connect to specialist teams
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Student ID
- Appointment confirmation
- Personal identification
- Student credentials
- Module details
- Registration information
Known issues
Long wait times are occasionally reported, especially at the start of the term. To avoid delays, it is advisable to visit during quieter periods, such as the beginning or end of the day, or towards the end of the week. Alternatively, using phone or email for assistance can help manage these busy times. The staff is equipped to handle a wide range of inquiries and can connect you to the appropriate team if needed. For IT support, ensure you have your student credentials ready to expedite the process.
