University of Reading
The Accounts Payable department at the University of Reading is accessible for addressing specific queries related to supplier invoices and payments. This includes resolving issues with payment status, addressing missing payments, assisting with supplier account amendments, and supporting expense reimbursement claims for employees, students, and visitors. The department operates Monday to Friday within standard UK business hours, with phone support available for immediate concerns. However, for tracking and faster response, it is recommended to utilize the department's email. Be prepared with all necessary documentation before calling to ensure a smooth and efficient process. Common reasons to contact include overdue invoices and expense reimbursement submissions, with typical processing delays during peak periods or holidays often being reported.
Updated 31 Oct 2025
Expected outcomes
- Resolve supplier invoice queries
- Assist with supplier payment questions
- Process expense reimbursement claims
- Amend supplier account details
- Support new supplier account requests
Call preparation
Assemble everything before you dial. These requirements are verified by our call analysts and updated as organizations change their scripts.
- Invoice number
- Supplier details
- Purchase order number
- Expense claim form
- Receipts
- Employee or student ID
- Bank details
- Claim reference
- Supporting documentation
Known issues
Occasional delays in payment processing are reported, especially during peak periods or university holidays. Suppliers should contact Accounts Payable with their invoice and PO details to escalate such issues. Additionally, there can be difficulties in reaching the department by phone due to long wait times. Using the shared email inbox at invoices@reading.ac.uk often results in faster response times. To ensure efficiency, it is advisable to have all relevant information at hand when making contact, whether through phone or email.
